New & Notable in The PORT

New Content

Policy FYIs

Policy FYI-467 SUBJECT: Department of Family Services (DFS)-Hosted Child Support Agency Training Recording and Materials - Electronic Document Exchange Overview

Policy FYI-468 SUBJECT: Preparing and Submitting Standard Work Documents to the Policy Unit for Review and Upload

Standard Work

Address Change

Caller Refuses Verification

e-OSCAR Automated Consumer Dispute Verification (ACDV)

e-OSCAR Block Notification

e-OSCAR Dispute Response (DR) Notifications

Auto Dialer: Wrong Number

Locate Process (v.3)

Modification Review and Referral

Outreach and Engagement (Intergovernmental)

Password Verification

Routing Mail To Drop Boxes

Postals

ARU Scanning

Standard Mail Scanning/Indexing

 

Revised and Archived Content

 

Tech Tips

When all else fails, reboot!

A quick and helpful tech tip is to reboot your device when you encounter issues. This simple action can resolve many common technical problems, including frozen screens, slow performance, and minor glitches.

The fastest way to reboot is by pressing Ctrl + Alt + Del simultaneously. Once you do that, click on the power icon at the bottom right of the screen and select the “Restart” option.

Featured Topic

Policy Review Request Form

This month's feature topic focuses on the new Policy Review Request Form. The purpose of this form is to provide a standardized process for submitting, reviewing, and tracking requests of new, and updated material. It ensures that all relevant information is gathered upfront, allowing the policy team to review requests efficiently, and maintain consistency during the review process.

Policy introduced the new form in Policy FYI-463 New Process for Submitting Requests to the Policy Unit Inbox.

In the Spotlight

Intergovernmental Tools

Located in The PORT under the "Appendices" tab, the "Intergovernmental Tools" page includes links to topics, lists, and tables which are useful when working intergovernmental cases.

Have you ever wondered which countries are Hague Convention countries? There's a list for that, and you can find it on the "Intergovernmental Tools" page, under the "Lists" heading!

See past issues of New & Notable on The PORT here